Our commitment to responsible gaming at hs999
Knowing your limits is the mark of a true winner — hs999 gives you all the tools you need for a safe, controlled, and enjoyable experience.
Our responsibility and your protection
hs999 believes online gaming is entertainment — not a source of income, not a solution to problems. Our platform is for players who set their own budget and enjoy themselves within a set time. We respect that mindset and are committed to helping you maintain it.
Gambling can become problematic for some people. Regardless of age, experience, or means — if playing causes anxiety instead of enjoyment, it is the right time to address it. hs999 is here for you: use our tools, set your limits, and contact our support team whenever you need.
On this page you will find — how to set deposit limits, what self-exclusion is and how it works, warning signs of problem gambling, and contact details for our 24/7 support team.
Need help?
hs999 protection tools
We provide these practical tools to help you stay in control of your gaming experience.
Deposit Limit
Set how much you deposit per day, per week, or per month. Once a limit is set it takes effect immediately. Lowering a limit is instant; increasing one is subject to a set waiting period — this is an intentional safety measure.
Session Time-Out
You decide how long you play in one sitting. When the set time is up, the system automatically logs you out. This protects you from spending more time than intended.
Self-Exclusion
If you feel you need a break, you can close your account for anywhere from 30 days to permanently. During self-exclusion no marketing communications are sent and logging in is not possible.
Bet History & Review
You can view your full transaction and betting history at any time. Reviewing your activity regularly makes it easier to make informed decisions.
Age Verification
A minimum age of 21 is required to open an account and play at hs999. Age is verified at registration and an additional verification process is triggered in cases of doubt.
24/7 Support
Reach our support team at any time via live chat or at [email protected] for any questions or concerns about responsible gaming. Support is available in both Bengali and English.
Problem warning signs
If you notice any of the following in yourself or someone close to you, it may be a sign of problem gambling. It is not a sign of weakness — recognising it in time takes courage.
- A tendency to play beyond your budget or with borrowed money
- Trying to chase losses by placing bigger bets
- Hiding your gambling from family or friends
- Trying to stop playing but failing repeatedly
- Prioritising gambling over work, studies, or sleep
- Feeling restless or irritable when unable to play
- Continuing to play even while in financial difficulty
Check in with yourself
Ask yourself a few simple questions. Honest answers will help you make better decisions.
How much money did I spend on gambling last month, and was it within my budget?
Do I feel emotionally upset or discouraged after a loss?
Do I think about gambling before taking care of important daily tasks?
Has someone close to me expressed concern about my gambling habits?
If any of these questions gives you pause, talk to our support team.
How to set limits
Log in to your hs999 account and follow these steps.
Deposit Limit
Go to Account Settings
After logging in, select "Responsible Gaming" or "Account Settings" from your profile menu.
Choose the limit type
Daily, weekly, or monthly — you can set any one or all three at the same time.
Set the amount
Enter the amount that fits your budget. Remember the minimum deposit is ৳500.
Confirm
Once saved, the limit takes effect immediately. Lowering a limit is instant; a request to increase one is processed after a set waiting period.
Self-Exclusion
Choose a duration
30 days, 3 months, 6 months, 1 year, or a permanent break — choose what suits your needs.
Confirm your request
Once self-exclusion is activated, the account cannot be reopened before the set period has ended.
Marketing is stopped
No promotional emails or messages will be sent during the exclusion period.
Contact support
If you have any trouble with the process, let us know directly at [email protected] or via live chat.
Advice for parents
It is your responsibility to ensure that underage members of your household cannot access online casino or betting sites. hs999 always verifies 21+ age, but having parental controls on home devices is also important.
Do not share your hs999 account password with anyone and do not keep auto-login active on your device.
Use parental control software on family computers or phones.
Have open conversations with your children about online gaming and money management.
Keep your payment details (bKash, Nagad, Rocket, Upay PINs) secure and do not share them.
Frequently Asked Questions
Enjoy safely,
play responsibly
Every game at hs999 is entertainment. Know your limits, stick to your budget, and talk to our support team whenever you need.